Who we are and how to contact us
Hayati Essence operates the online shop at www.hayatiessence.com. For privacy enquiries, please email Hayatiessence@gmail.com.
Hayati Essence is the trading name used for this shop. For privacy enquiries, to contact the business about your personal information, or to request postal contact details, email Hayatiessence@gmail.com.
Personal information we collect
When you browse, place an order, create an account or contact us, we may process your name, contact details, delivery and billing addresses, order details, support messages, account information and technical details about your use of the site. Payments are handled through secure payment service providers. Please do not send payment card details to us by email.
Why we use personal information
We process personal information to operate the shop, fulfil orders and deliver goods, manage customer service, maintain accounts, prevent fraud and protect our services, meet legal and accounting obligations, and communicate about offers where legally permitted.
Depending on the activity, the relevant UK GDPR lawful basis may be performance of a contract, compliance with a legal obligation, legitimate interests, or consent. Where required by law, we rely on consent for marketing communications and non-essential tracking.
Who we share information with
We use Shopify to operate the shop. Information needed to complete orders may also be shared with payment processors, shipping and delivery companies, customer support providers and other necessary service providers. We may disclose data where legally required. We share only information required for the services, and require appropriate protections where applicable.
These service providers can change depending on your chosen payment and delivery methods. Contact us if you would like further information about the service providers involved in your order.
Cookies and similar technologies
The shop may use essential cookies for basket, checkout and security functions. Analytics and advertising technologies, where enabled, must comply with applicable consent requirements. Review or change your choices using the site's available privacy and cookie controls.
International transfers
Some service providers may process information outside the UK. Where transfers are restricted, we will use an appropriate legal transfer mechanism or other permitted basis as required by UK data-protection law.
How long information is kept
We keep personal information only for as long as needed for its stated purposes, including orders, support, legal obligations and tax/accounting records, and delete or anonymise it where appropriate.
Our retention decisions are based on the purpose of each record, whether an order, enquiry or account remains open, and whether accounting, tax or other legal requirements apply. You can ask us about the relevant period for your information.
Your rights
Subject to applicable law and exemptions, you may have rights to request access, rectification, erasure, restriction, portability and to object to certain processing. You can withdraw consent where consent is the relevant basis. Contact Hayatiessence@gmail.com to make a request. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
Updates to this notice
We may update this notice to reflect changes in our business, legal requirements or services. We will post an updated version when we make material changes.
Last updated: 22 October 2026.